Supporting Services

A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer.

In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receipt of the service. There are many different types of managed IT service offerings, but the idea behind all of them is to transfer the burden of maintaining IT from the customer to a service provider. In an effective managed services relationship, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

A managed service provider (MSP) is a third-party company that manages a customer's information technology (IT) infrastructure and end-user systems. Businesses of all sizes and industries hire MSPs to perform a defined set of day-to-day management services. These services may include network and infrastructure management, security, monitoring and IT Support.

MSPs often handle management services on a daily basis so customer organizations can focus on improving their services without worrying about extended system downtimes or service interruptions.  While some MSPs specialize in specific segments of IT, such as servers, workstations, MS365 management, and secure data storage, others focus on specific industries/verticals, such as legal, financial services (family offices, private wealth management, hedge funds), healthcare, maritime, manufacturing, insurance providers... and more.