At Amnet, every employee is passionate about what they do; resulting in an experienced, committed service team that constantly strives to exceed expectations.


We value our employees time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package, including paid time off, medical, dental, vision, 401k with match, short and long term disability, life insurance and future growth opportunities within the company.

Additionally, we will work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our process, decisions, planning and culture.

We are always looking for talented professionals to succeed and grow with us. We value innovative people who are looking for a challenge and are able to provide a creative an innovative approach.

Qualified candidates can respond by submitting their resume, cover letter, compensation history and requirements. Please make sure to indicate the position you are applying for.


Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  

No phone calls, please.

  • Service Desk Analyst

    The primary focus of a Service Desk Analyst within IT Operations is to provide technical support through troubleshooting Incidents and Requests, leveraging the Service Management system and aligned with Service Desk objectives. This role directly impacts business objectives by increasing positive communication and client servicing internally and externally. Technical aptitude, strong collaboration, and the ability to follow procedures and processes is expected. Outstanding customer service and proactive communication are paramount.


    Key Responsibilities:


    • Support
      • Provide first-line technical support through Call Center, email, and in-person interactions
      • Maintaining customer privacy by requesting access to any client resources
      • Proactively identify, research and resolve technical problems
      • Responsibility for monitoring and completing tickets in assigned queues
      • Provide onsite customer service as needed
      • Provide after hours on-call support
      • Participate in after-hours maintenance
      • Keep IT management apprised of critical issues
      • Ability to work in a secure datacenter environment (including lifting up to 50 lbs.)
    • Projects
      • Track and complete assigned IT projects
      • Complete tasks in a timely and quality fashion
      • Adhere to implementation, quality control, and change control standards
      • Keep IT management apprised of risks to project success
    • Documentation
      • Develop quality documentation of technical processes and procedures
      • Document all ticket and project work
      • Ensure documentation is sufficient to yield reproducible results
      • Identify and recommend changes with existing documentation that impacts customer support
    • Monitoring
      • Review automated infrastructure monitoring systems and escalate appropriately
      • Keep IT management apprised of client system and storage capacity needs
    • Optimization
      • Identify improvements to operational capabilities and performance
      • Recommend improvements to systems and to IT support process


    Education and Experience Required:

    • Minimum of an associate’s degree or equivalent experience or technical certifications
    • 3 or more years of proven IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/ troubleshooting  skills
    • Experience with multiple technologies, industry standard tools, processes, and environments
    • Technical proficiency with hardware, software, network, telecom
    • Subject matter competency with Microsoft end user client systems and applications
    • Subject matter familiarity in areas such as Microsoft Active Directory, Citrix, Microsoft Exchange
    • Ability to manage situations of catastrophic failure or of a high risk and critical nature
    • Ability to collaborate with team members and IT management
    • Excellent customer service and communication skills
    • Demonstrated strong analysis, problem resolution, judgment and decision-making skills
    • Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment
    • Ability to interact with vendors and third parties
    • Experience working in a team-oriented, collaborative environment
    • Demonstrated results orientation, initiative, attention to detail, and customer service orientation
    • Excellent written, verbal and presentation communication skills

    Education and Experience Preferred:

    • Experience working for a Managed Service Provider (MSP) or in a multi-client consulting environment
    • A working understanding of the ITIL model of IT Service Management
    • Subject matter familiarity with:
      • VMware and Hyper-V, Microsoft Exchange (OWA, ActiveSync, Mobile Device Management), IIS, Citrix XenDesktop and XenApp
      • Cisco switches and routers
      • Fortinet firewalls
      • PowerShell
      • IP Phone platforms (Avaya, Allworx)
    • Working in a Service Desk environment with ConnectWise and LabTech


    More Info
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